PREMIER INN VILLA

1. Introduction

PREMIER INN VILLA respects your privacy and is committed to protecting the information you share through our app. This Privacy Policy explains what information we may collect, how we use it, how we protect it, and how users can contact us regarding privacy-related matters.

PREMIER INN VILLA is designed for hospitality service requests, villa stay inquiries, guest support, room service requests, check-in assistance, and related customer support.

2. Information We Collect

When you use the app and submit a booking or service request, we may collect the following information:

Personal Information

• Full name
• Phone number
• Email address
• Number of guests
• Preferred date or check-in date
• Service type selected
• Special request or message submitted by the user

Non-Personal Information

• Basic app usage information
• Device type or general app performance information, if needed to improve the app experience

We do not intentionally collect sensitive personal data such as national identity numbers, financial account details, passwords, medical records, exact GPS location, SMS, call logs, contacts, camera, microphone, or files from your device.

3. How We Use Your Information

The information submitted through PREMIER INN VILLA is used only for legitimate hospitality and support purposes, including:

• Reviewing villa stay or guest service requests
• Contacting users regarding their submitted request
• Providing booking-related information
• Responding to customer support questions
• Improving app functionality and service quality
• Maintaining records of submitted requests when required for service handling

Submitting a request through the app does not guarantee automatic booking confirmation. Requests may be reviewed by the support team before confirmation.

4. Purpose of the App

PREMIER INN VILLA is only a hospitality service request app. The app allows users to send inquiries and requests related to villa stay, guest support, accommodation assistance, room service, check-in support, and customer service.

This app does not provide:

• Loans or financial services
• Investment, trading, or crypto services
• Gambling, casino, lottery, betting, or reward earning services
• Dating or adult services
• Medical diagnosis, treatment, or medicine selling
• Government or official public authority services
• Cash earning, money transfer, or wallet services

5. Data Sharing and Disclosure

We do not sell, rent, trade, or misuse your personal information.

Your information may only be shared in limited situations:

• With the PREMIER INN VILLA support team for handling your request
• With service staff only when required to process your hospitality request
• When required by law, regulation, legal process, or government request
• To protect the rights, safety, or security of users, the app, or the company

We do not share user data with advertisers for selling or profiling purposes.

6. Data Security

We take reasonable administrative and technical steps to protect user information from unauthorized access, misuse, loss, or disclosure. However, no electronic transmission or storage method is completely secure. Users should avoid submitting unnecessary sensitive or confidential information through the app.

7. Data Retention

We retain submitted request information only for as long as necessary to:

• Respond to user inquiries
• Manage booking or service requests
• Provide customer support
• Maintain service records
• Comply with legal or business obligations

When information is no longer required, it may be deleted or securely removed from active records.

8. User Rights and Choices

Users may contact us to request:

• Access to information they submitted
• Correction of incorrect information
• Deletion of submitted personal information
• Withdrawal of a request where applicable
• Privacy-related clarification

To make a privacy request, contact us at:

9. Children's Privacy

PREMIER INN VILLA is not directed toward children under the age of 13. We do not knowingly collect personal information from children. If a parent or guardian believes that a child has submitted personal information through the app, they may contact us and we will take reasonable steps to remove such information.

10. App Permissions

PREMIER INN VILLA is designed to work with minimal permissions. The app does not request access to SMS, call logs, contacts, microphone, camera, precise location, or device storage unless a future feature clearly requires it and the user provides permission.

If any permission is requested in a future version, it will be used only for the stated purpose and in accordance with Google Play policies.

11. Third-Party Services

The app may use basic third-party services only when necessary for app performance, analytics, hosting, communication, or service improvement. These services may process limited technical information according to their own privacy policies.

We do not allow third-party services to use personal information for unauthorized advertising, selling, or unrelated profiling.

12. Internet and Communication

If the app uses internet connectivity, it may be used to submit requests, improve service handling, or support app functionality. Standard network information may be processed by servers or service providers as part of normal internet communication.

Users may also contact PREMIER INN VILLA through the email provided in the app.

13. Accuracy of Information

Users are responsible for providing accurate and complete information when submitting a request. Incorrect or incomplete information may delay support, booking review, or communication.

14. International Users

If users access the app from outside Pakistan, their information may still be processed for service request handling. By using the app, users understand that their submitted information may be handled according to this Privacy Policy and applicable laws.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our app, services, legal requirements, or privacy practices. Any updates will be posted within the app or on the relevant app listing. Users are encouraged to review this policy periodically.

16. Contact Us

For privacy questions, user data requests, support, or complaints, please contact us: